28-30/11/2018

INTERNATIONAL CENTER

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English (United States)/Tiếng Việt (Việt Nam)

CEM Seminar

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TECHNICAL SEMINAR 
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 “Customer Experience Management in the Hospitality Industry”

 Date: 29th November 2018

Time: 8h30 - 12h00  

Venue: Trade Union Vietnam Hotel, 14 Tran Binh Trong, Hoan Kiem, Hanoi,

Jointly Organised by:  SES Vietnam Exhibition Services Co., Ltd & Vietnam Hotel Association

Content consulted & managed by: OUTBOX Consulting Co., Ltd

 Time  Topic Speaker
8h30 - 9h00 Welcome Delegates / Registration
9h00 - 9h15
Opening Speech
A new context of hospitality industry
Mrs. Do Hong Xoan - Chairwoman of Vietnam Hotel Association (VHA)
9h15 - 9h25 Welcome remarks Chairman of Vietnam National Administration of Tourism (VNAT) 
9h25 - 9h45 Customer Experience Management in Hospitatlity Industry Ms. Nguyen Anh Thu - Director of R&I - Outbox Consulting Co., Ltd
9h45 - 10h05 Managing customer experience throughout understanding customer data Mr. Nguyen Thanh Phong - Club Manager - Sofitel Legend Metropole Hanoi
10h05 - 10h25 Applying technology in customer experience management Ms. Dang Thanh Tu - Director of Rooms - JW Marriott Hotel Hanoi
10h25 - 10h45 Tea break - Networking  
10h45 - 11h35 Panel Discussion: Customer experience management in hospitality industry: Easy or Difficult 
Moderator:
Ms. Nguyen Thuy Minh - Deputy General of Sheraton Hotel Hanoi, Head of Specialists, Vietnam Hospitality Human Resources Organisation (VHRO)
Speakers:
Ms. Nguyen Anh Thu - Director of R&I - Outbox Consulting Co., Ltd
Mr. Nguyen Thanh Phong - Club Manager - Sofitel Legend Metropole Hanoi 
Ms. Nguyen Thi Thanh Thuy - General Manager of Silkpath Hotel Hanoi
Ms. Dinh Thi Bich Tra - Director of Sales, Legacy Yen Tu - MGallery by Sofitel
11h35 Closing remarks Mrs. Do Hong Xoan - Chairwoman of Vietnam Hotel Association (VHA)
12h00 End of Program

 

(*) Important Notes
  • Due to limited seating capacity, the online registration will be closed when it meets the maximum of 250 attendees. 
  • The Seminar is FREE TO ATTEND and open for management board, division manager and leader of hotels & resorts (in 3 - 5 star segment)
  • The program is updated to date. The Organiser reserves the right to change the program and speakers in the best interest of the Seminar

 

To register for the seminar, please complete the application form below by providing the information required. Please check you inbox and junkbox to receive your confirmation email in maximum 24 hours. For further assistance, please contact us at [email protected] or +84 28 3622 2588

 

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