28-30/11/2018

INTERNATIONAL CENTER

FOR EXHIBITION

English (United States)/Tiếng Việt (Việt Nam)

Meslab Conference

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MULTI ENGINEERING SOLUTION LABORATORY - MESLAB
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 “Mindset innovation & technology improvement to enhance service quality and customer engagement”

Friday, 30th November 2018

Time: 9h00 - 17h00  

Venue: Seminar Room

 Time  Topic Speaker
9h00 - 9h30  Registration
9h30 - 10h30
Customer Experience Enhancement by Visual & Sense Design
Mr. Pham Tung
Creative Director
Forest Jump Creative Studio
10h30 - 11h00 Human Resources Training & Management to improve the quality of Customer Service Mr. Le Huu Nam
Training Manager 
HRD Academy
11h00 - 11h45 New Technologies Application Trending in Customer Service Mr. Ngo Xuan Binh 
Technical Manager 
MES LAB
12h00  End of Conference  
13h00 - 13h30  Registration  
13h30 - 17h00 Method for testing and evaluation of service packages before launching to ensure customer satisfaction Ms. Mai Phuong Hue
Service Design Manager
MES LAB
17h00 End of Conference  


For further assistance, please contact Ms. Thuy Pham at [email protected] or +84 917 519 900