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Speaker Profile

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Ms. Nguyen Anh Thu

Director of R&I – Outbox Consulting

Ms. Nguyen Anh Thu is currently the Director of Research and Innovation of Outbox Consulting Co.,Ltd; she is also a lecturer in tourism at Ho Chi Minh City University of Technology (HUTECH) and a senior coordinator of Vietnam-Japan Institute of Technology.

Ms. Nguyen Anh Thu holds a MBA degree in Business Administration and a Master in International Tourism and Hospitality Management from James Cook University, Australia. Together with her colleagues at Outbox Consulting, Ms. Thu is one of the pioneers who apply the standardized process system into the task of building a model for quality management of tourist destinations in Vietnam, then putting the customer-experience design as an embedded feature in destination management.

With her expertise and experience, Ms. Thu brings to the seminar fundamental information on customer-experience trends and customer-experience management in the hospitality industry, from a researcher point of view.



Mr. Nguyen Thanh Phong

Club Metropole Manager - Sofitel Legend Metropole Hanoi Hotel

Mr. Nguyen Thanh Phong is currently managing the Club Metropole at Sofitel Legend Metropole Hanoi. In his position, Mr. Phong understands the Softel Legend branded art of service; as this is one of the symbols for the quality of service in the hotel industry.

Mr. Nguyen Thanh Phong holds an Australian university degree and has years of experience in managing customer experience at such positions as Guest Experience Manager / Resort Assistant Manager at the Four Seasons Resort Seychelles; Assistant Guest Services Manager and Guest Service Supervisor at Four Seasons Hotel Sydney before returning to Vietnam for Sofitel Legend Metropole Hanoi.

With his position and work experience, Mr. Phong shares the insight and valuable experience of managing customer experience through understanding customer data by the specific model being applied at Sofitel Legend Metropole Hanoi.

Ms. Dang Thanh Tu

Director of Rooms Division - JW Marriott Hotel Hanoi

Ms. Dang Thanh Tu is currently the Director of Rooms Division of JW Marriott Hotel.

Ms. Dang Thanh Tu has been in important positions at international hotels in Vietnam as Hilton Hanoi Opera Hotel's front desk staff and Sofitel Plaza Hanoi.

From her position and experience, Ms. Tu will share the lessons learned of applying the technology platform to the task of customer-experience management being applied at JW Mariott Hotel Hanoi.

Ms. Nguyen Thi Thuy Minh

Deputy General Manager- Sheraton Hanoi Hotel

Ms. Nguyen Thi Thuy Minh is currently the Deputy General Manager of Sheraton Hanoi Hotel and is also the Head of Specialists of Vietnam Hospitality Human Resources Organization (VHRO).

Ms. Nguyen Thi Thuy Minh has more than 15 years of experience in the hospitality industry, from front desk staff to HR specialists, GM assistant, recruitment heads, to senior positions as Director of training in human resource development and service culture, then HR manager. Ms. Minh is the first Vietnamese Deputy General Manager of the Sheraton brand.

Ms. Minh will take on the lead role as a moderator at the seminar. With her expertise and insight in the hospitality industry, Ms. Minh will not only reveal new and interesting perspectives from the guests, but will also contribute to the workshop meaningfully through her first-hand valuable experience.

Ms. Nguyen Thi Thanh Thuy

General Manager - Silk Path Hotel Hanoi

Ms. Nguyen Thi Thanh Thuy is the General Manager of Silk Path Hotel chain in Hanoi including Silk Path Hotel Hanoi, Silk Path Boutique Hotel Hanoi, Xanh Villas Resort & Spa by Silk Path and Business Development Manager of the Silk Path Group.  She is also the President of the Vietnam Hospitality Human Resources Organization (VHRO).

Ms. Nguyen Thi Thanh Thuy has more than 18 years of experience working in the hospitality industry, through a variety of positions from Reservation Officer, Revenue Manager, Sales & Marketing Manager at international branded hotels as Sunway, Sheraton Hanoi, InterContinental Hanoi, Daewoo, before taking on the role as General Manager at Silk Path Hotel.

With insightful professional experience and solid knowledge, Thuy will contribute to the seminar the lessons learned from the application of customer-experience management to hotel management and business from a viewpoint of an investor - responsible for the overall business performance and as a representative of a local hotel brand which has achieved certain success in optimizing the customer experience.

Ms. Dinh Thi Bich Tra

Director of Sales - Legacy Yen Tu - MGallery by Sofitel

Ms. Dinh Thi Bich Tra is the Director of Sales to the hotel brand of Legacy Yen Tu - MGallery by Sofitel; in charge of all sales activities of one of the leading luxury hotel systems in Vietnam.

Ms. Dinh Thi Bich Tra has many years of experience in the field of business and hotel management in positions as MICE Manager, Assistant to Director of Sales at Pan Pacific Hotels.

With the experience and knowledge in the hotel business, Ms. Tra will share the valuable lessons learned under the "customer experience" at the hotel, how to turn the customer experience into business advantage.





 “Ensuring food safety for restaurants & hotels”

 Thursday, 29th November 2018

Time: 8h30 - 16h30  

Venue: Seminar Room

 Time  Topic Speaker
8h30 - 9h15
9h15 - 9h30
Opening speech
Mr. Nguyen Huu Dung
CEO VinaCert Certification and Inspection Joint Stock Company
General Secretary VINALAB
9h30 - 10h00 Paper 1: Definition of food to Food management Mr. Nguyen Huu Dung
CEO Vina Cert Certification and Inspection Joint Stock Company
General Secretary VINALAB
10h00 - 10h30 Paper 2: From farm to table - Food safety solution for hotel, restaurant Prof. Dr. Phan Thi Kim
President of Vietnam Union of Science and Technology Associations
10h30 -  11h00 Paper 3: Draft criteria for restaurant and hotel classification Mr. Pham Ngoc Tran
Former Deputy General Director of Ministry of Science and Technology
Directorate For Standarts, Metrology and Quality 
11h30 End of Conference  
13h00 - 13h30
13h30 - 14h00 Opening speech Mr. Nguyen Huu Dung
CEO VinaCert Certification and Inspection Joint Stock Company
General Secretary VINALAB
14h00 - 15h00 Paper 1: The role of GS1 bar code, ensuring food safety in hotels MSc. Phan Hong Nga
Vietnam Quality Standards Institute 
15h00 - 16h00 Paper 2: Management of imported food: Opportunities and Challenges Dr. Nguyen Van Dung
Department of Food Safety - MOH
16h00 - 16h30 Paper 3: Organic agriculture products: Challenges in certification MSc. Pham Xuan Tuyen
Inspector of Ministry of Agriculture and Rural Development
16h30 End of Conference  

For further assistance, please contact Mr. Linh at [email protected] or +84 932 689 895

5 hottest destinations to travel to in 2019

From cultural capitals to beach towns, these are the top trending travel hotspots.

Travel is trending.

On Wednesday, travel search engine KAYAK released its list of the top trending destinations — those places where flight searches have jumped the most year-over-year. And on the list, you’ll find everything from culinary and cultural capitals to gorgeous beachfront hotspots

Among the big trends KAYAK is seeing: two cities in Mexico landed in the top 5, likely thanks to increased tourism efforts and a growing number of cultural festivals and celebrations, a spokesperson for KAYAK tells Marketwatch. And the Caribbean is making a comeback, following a rough hurricane season. Indeed, The Bahamas snagged the No. 4 spot on the list, with other spots like Turks and Caicos, Aruba and Jamaica also seeing an uptick in interest.

Unfortunately, you’ll likely pay a bit more for travel this year: According to the Global Business Travel Association, flight prices in 2019 will rise 2.6% and hotels 3.7%. Still there are plenty of ways to save if you hope to visit some of these incredible destinations.

Here are the top trending destinations, according to KAYAK

With its vibrant mix of culture, art, history, fashion and food — it’s got the second-highest number of museums in the world, behind Paris, more than 40,000 restaurants, and was named the Design Capital of the World this year — it’s easy to see why people are dying to visit Mexico City. Plus, it’s affordable: Median roundtrip airfare from the U.S. is very reasonable, ranging from a low of $278 in February to a high of $439 in December, and median hotel rates range from $115 per night in June to $147 in February.

Bali, up 65% year-over-year

Bali is the first and only spot ever to make it on KAYAK’s top trending destinations list three years in a row — and no wonder. Known as the Island of the Gods, Bali boasts world-class beaches with both sugar-white and black sand, spectacular palaces and temples and verdant jungles. Flights from the U.S. aren’t cheap — ranging from about $693 in November to more than $1,100 in June, July and December — but median hotel prices in all months come in at under $200 a night.

Ho Chi Minh City, up 49%

This big, bustling city in Vietnam is an enchanting mix of new and old: high-rise buildings and ancient temples, hot restaurants and traditional markets. Roundtrip flights range from just under $700 to upwards of $1,000, but hotels are very reasonable, hovering at around $100 to $120 a night. Many use Ho Chi Minh City as a jumping off point for exploring the rest of Vietnam, whether it’s a bike trip through the countryside or a lazy trip to the beach.

The Bahamas, up 45%

Though flights can be pricey — ranging from roughly $400 to $500 round-trip — those sugar-sand beaches, crystal blue waters and activities like snorkeling and deep-sea fishing have long made the Bahamas a hotspot for tourists. It’s trending once again as the Caribbean recovers from a rough tourist season. But in addition to a pricey flight, expect to pay somewhere between $300 to upwards of $500 a night for a hotel room.

Guadalajara, up 43%.

Hip art galleries, modern architecture, unique cultural experiences and world-class cuisine and tequila are just some of the many draws to this large city in Mexico. Affordability is another: You can often get there for under $300 roundtrip, and hotels in most months are under $300 a night.

Other spots making the top 10 (in this order) include Lisbon, Paris, Rome, Maui and Munich. Hawaii’s increasing popularity may be due to the addition of more flight routes from the East Coast. These European cities may be benefiting from a similar trend, as new flight routes and low cost carriers are driving down prices and making these spots more accessible. Lisbon in particular “has seen a flurry of new flight routes added within the last year from major cities including Washington D.C., Chicago and Boston to name a few,” a spokesperson for KAYAK told MarketWatch.

Vietnam+ ,26 Oct 2018