Solving human resource problems for the restaurant and hotel industry in Vietnam

12/08/2022

The tourism industry is recovering well, but there is a shortage of personnel in all segments, especially senior personnel in the restaurant and hotel segments.

According to the General Statistics Office, in the first seven months of 2022, international visitors to Vietnam reached 954,600 arrivals, 10 times higher than the same period last year. In particular, the first 7 months witnessed a strong boom in domestic tourism, the number of visitors reached 71.8 million, an increase of 1,795 times the number of visitors for the whole year of 2021. Many tourist centers are full of visitors, public Room utilization rate reaches 90-95%.

However, contrary to the explosive growth of tourists, the field of tourism personnel in general, restaurant and hotel personnel in particular is currently seriously lacking. This comes from the fact that in 2020, nearly 60% of tourism workers have to quit their jobs, terminate their contracts, or temporarily quit jobs. In 2021, only 25% of employees will work full-time, 30% have to quit or terminate their labor contracts, 35% will temporarily quit their jobs, and 10% will work half-time (according to statistics given by the General Department of Labor). Travel). Until now, when the pandemic is under control, the tourism industry is recovering with the number of tourists skyrocketing, but the number of staff shortages cannot be restored overnight as before the pandemic.

Mr. Patrick Basset – Board of Directors of Cityland Education, Vocational School of EHL Vietnam shared the story of staff shortage after the epidemic in the field of restaurants and hotels in Vietnam.

“At the time before the pandemic (in 2019), many statistics showed that Vietnam had a shortage of up to 40,000 employees for this industry. After 2 years of being affected, many employees, especially those in the restaurant and hotel sectors, have moved to other fields, making the shortage even worse” – Mr. Patrick Basset – Board of Directors of Cityland Education, Vocational School of EHL Vietnam – said.

According to Mr. Patrick Basset, contributing to solving the human resource problem for the tourism industry, specifically the restaurant and hotel sector, CityLand Education (Vietnam) has signed a contract with EHL Advisory Services – the leading hotel training school. world (belonging to EHL Group) to become a vocational education and training institution (Vocational Education & Training – VET) with the brand name Hotel Academy Phu Quoc – VET By EHL.

Hotel Academy Phu Quoc – VET By EHL will train 3 levels: Beginner (Apprentice), Intermediate (Associate), and Advanced (Professional) for 4 areas including Culinary techniques. , restaurant business (Food & Beverage), room service (Rooms), hotel business (Hotel Administration).

The implementation of this agreement is projected to help to the resolution of approximately 5% of Vietnam’s staff shortfall in the restaurant and hotel industry.

Source: Cong Thuong

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