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Quang Ninh: Digitization enables smart tourism breakthroughs12/08/2022
Quang Ninh is actively implementing full digital transformation, including digital government, digital economy, digital society, and digital citizenship in the tourism industry.
The tourism industry in Quang Ninh is receiving many positive signs, and the number of visitors has skyrocketed, even greater than before the COVID-19 pandemic. According to the Department of Tourism, from the beginning of the year to the present, Quang Ninh has had around 5.5 million visitors, with total tourism earnings exceeding 12,100 billion VND, more than twice over the same period in 2021.
According to the Deputy Director of Tour Guides Division (TST Tourist) – Dao Viet Quan: Quang Ninh not only offers outstanding picturesque places, but also an excellent transportation infrastructure system that allows tourists to move smoothly and quickly. We value Quang Ninh’s tourism potential and consider it a must-see when visiting the Northeast. This location has the potential to draw domestic tourists to the resort segment, particularly corporate employees. We expect Quang Ninh to continue to be the leading destination for tourists when coming to the Northeast and the focus and leading locality for other localities.
TST visitors will cooperate together in the future to research, survey, and design innovative and appealing trip programs in Quang Ninh and the Northeast provinces. In addition, the unit will help to train quality human resources to suit the needs of Quang Ninh’s tourism business.
Keeping pace with the movement of the domestic and international tourism industry and implementing Resolution No. 09-NQ/TU dated February 5, 2022, of the Provincial Standing Committee on the comprehensive digital transformation of Quang Ninh province to 2025 With the orientation to 2030, Quang Ninh tourism industry identifies digital transformation as the solution, as well as an inevitable direction to help tourism accelerate breakthroughs and develop sustainably.
The COVID-19 pandemic has had a huge impact on changing tourist behavior and trends. The need to book tours online, methods of approaching customers, promotion, transactions, and payment of services are gradually shifting to a digital environment. leader in the post-COVID-19 tourism industry. Therefore, digital transformation is becoming the choice of tourism businesses and organizations if they want to survive and develop in the 4.0 revolution.
Specifically, Ha Long city is the locomotive of socio-economic development and tourism in Quang Ninh province. Recently, this locality has been actively implementing digital government, digital economy, digital society, and digital citizenship.
Recently, the city has implemented a project to develop non-cash payment, in which, by 2025, 90% of people aged 15 and over have transaction accounts; non-cash payment in e-commerce reached 50%; the average growth rate in the number and value of non-cash payment transactions reaches 20-25%/year, etc.
According to the leader of Ha Long City, from the project of developing non-cash payment, Ha Long City is striving to create the habit of non-cash payment for people in urban areas; create transparency in payment transactions in the economy; strongly apply the achievements of the 4th industrial revolution to upgrade and develop payment infrastructure conveniently and efficiently.
Responding to the project of developing non-cash payment of Ha Long City and also creating convenience for visitors, building a civilized and modern tourist destination at Tuan Chau International Tourist Area is currently being implemented. piloting “Cashless Smart Street” in Tuan Chau International Passenger Port. The pilot model is bringing many benefits to both businesses, business households, and tourists when visiting the tourist area as well as Ha Long Bay.
At the “Cashless Smart Street”, each business household is instructed to install the Viettel Money application for free and a separate QR code for payment. Currently, business households have participated, initially encouraging transactions and payments through the Viettel Money application and other digital forms, step by step towards 100% of transactions being converted to payment.
Based on piloting, the model of “Cashless Smart Street” will be evaluated and learned to replicate throughout the province. The model not only contributes to promoting e-commerce activities and non-cash payments in the fields, especially tourism but also helps to optimize services and create a civilized and modern tourism environment in the region. strong recovery efforts after the pandemic.
Currently, online payment is being applied in many fields, with various types such as systems of POS machines (card swiping machines) or payment software of banks and technology enterprises, scan the QR Code associated with the bank account for visitors to swipe the payment code. Or more simply, in restaurants, and eateries, pre-set bank account numbers for visitors to facilitate transactions.
It is known that among the attractive destinations in Quang Ninh that are catching up well with digital transformation, it is impossible not to mention the ways of the Ha Long Bay Management Board that have been contributing to bringing Ha Long tourism to a more modern day. meet the requirements of development and integration.
Accordingly, since June, the Ha Long Bay Management Board has collected tickets to visit Ha Long Bay by internet banking and scanning QR codes. According to statistics, the rate of electronic payment transactions currently accounts for about 40% of the total number of transactions to collect fees to visit the bay and is continuing to increase. Along with that, at Tuan Chau international passenger port, a pilot of a cashless smart street has been implemented.
Mr. Nguyen Van Nam (Ngo Quyen district – Hai Phong) said: Currently, most everyone has a smartphone, and most shopping and dining service shops can swipe cards, transfer funds, and scan. code to pay, so people no longer have the habit of carrying a lot of cash with them. Therefore, with the payment of tickets to visit the bay by internet banking and scanning the QR code, it will be very convenient for tourists, especially for large groups of tourists, this payment will be much faster and more accurate.
Previously, in April, tourists visiting Ha Long Bay applied an electronic invoice that integrated tickets to visit the bay and passenger service through the port instead of buying paper tickets as before. With this utility, information about visitors will be digitized and stored securely, convenient for management, search, and handling of arising situations quickly. According to the digital transformation plan, in the coming time, Ha Long Bay Management Board will continue to digitize the information system, deploy automatic ticket sales, and travel virtual assistants using AI artificial intelligence…
Keeping pace with the movement of the domestic and international tourism industry and implementing Resolution No. 09-NQ/TU dated February 5, 2022, of the Provincial Standing Committee on the comprehensive digital transformation of Quang Ninh province to 2025 With an orientation to 2030,
As seen, non-cash payment is now very popular in major cities, having become a habit for many residents as well as tourists. In the tourism business, digital payments provide optimum convenience for visitors while also improving the experience and favorable impression of tourist sites, enhancing competitiveness and increasing spending for tourists when enjoying multi-services in Quang Ninh.
The advantages of non-cash payments are enormous, particularly for the service industry. However, in order to form habits for businesses, people, and tourists, local authorities must actively participate in propaganda and the creation of mechanisms; the Quang Ninh tourism industry must also actively apply information technology and digital transformation in the spirit of improving the experience for tourists when visiting destinations in the province.
Source: Dien dan Cong nghiep